01
Portfolio & Policy Console
Define product, geography, bucket, contact policy, partner scopes and approval thresholds.
PLATFORM OVERVIEW
Control plane + execution plane + intelligence plane for debt resolution.
CollectAI connects collection strategy, channels, agencies, field teams, payments and governance in a single operating model. It is designed for enterprises that want to modernize recovery without making compliance, agency governance or field execution harder to control.
Platform workspaces
- Tenant, product and policy configuration
- Strategy studio and allocation control centre
- Agency and field operations workbench
- PTP, payment, settlement and reconciliation workflows
- Compliance, QA, audit and evidence vault
- Command centre analytics and AI governance
Quick answer
What does the CollectAI platform do?
CollectAI works as a control plane, execution plane and intelligence plane for debt collection and recovery. It helps teams configure policies, allocate cases, coordinate channels, govern agencies, track field evidence, close payments and use AI recommendations within approval-led guardrails.
What CollectAI operationalizes.
| Layer | Business function | Why it matters |
|---|---|---|
| Control | Policy, consent, allocation, SLA, strategy and approval workflows. | Ensures scale happens inside governed boundaries. |
| Execution | Tele, digital, WhatsApp, bots, field visits, legal flows and payments. | Unifies activity across channels and partners. |
| Intelligence | Segmentation, priority scoring, next-best-action and command centre analytics. | Improves prioritization and prevents blind chasing. |
| Governance | Audit trails, evidence capture, contact policy, QA and model guardrails. | Reduces conduct, compliance and reputational risk. |
Capability modules.
02
Allocation Control Centre
Allocate cases using geography, bucket, exposure, capacity, skill, language and historical performance.
03
Agency Workbench
Manage assignments, users, activity, evidence, SLA, payout logic, exceptions and client reporting.
04
Field Operations Layer
Support route planning, geo-tagged visits, proof capture, disposition discipline and productivity views.
05
PTP & Payment Hub
Track promises, broken PTPs, payment links, UTRs, auto-reconciliation and closure evidence.
06
Agentic AI Guardrails
Use AI for prioritization, recommendations and nudges while keeping material decisions approval-bound.
Frequently asked questions
Answer-ready FAQs
What are the main platform layers?
The main layers are control plane, execution plane, intelligence plane, governance plane and finance/settlement plane.
What is the allocation control centre?
It is the capability to allocate cases based on policy, geography, skill, workload, performance, exclusions and business rules.
What is proof-first field collections?
It means every field visit is governed by route planning, timestamped action capture, GPS evidence, disposition discipline and audit-ready reporting.
What is bounded autonomy?
Bounded autonomy means AI may recommend or execute only within approved policies, thresholds and human approval boundaries.