Why it matters
Leakage often hides in handoffs: poor case allocation, weak visit proof, broken promises, unreconciled payments, manual agency billing and late exception reporting.
What good execution looks like
- Use policy-led allocation by geography, workload, case type and agency capability
- Capture GPS, timestamp, disposition and evidence for field activities
- Track PTP to payment closure rather than stopping at promise capture
- Use reconciliation and leakage dashboards to detect mismatches early